MiIT – IT Technician
After working in the same building for almost a year, I managed to land an interview with the MiIT team with help from a kind receptionist hounding them daily ’till they gave me a chance. From what I understand, my employment was a gamble on their part, a small team that was looking for a talented all-rounder to take on as many tasks as possible to free up the workload. As the company was growing at a steady rate, with a near zero loss of customers and the range of systems, software and issues that flooded into this customer-centric MSP I was able to grow as a person and immensely improve on my skills as well as learn new things, improving my ability to work independently and think on my feet. While there, I spearheaded the setup of the Helpdesk system, and a short time later I found a better remote support tool, as well as building small tools that helped improve efficiency of specific tasks, automation, information management and display.
My Duties included;
- First point of contact for customers
- Maintain non-critical systems
- Look after customer-site systems
- Setup/Update AD accounts
- Manage Mail issues (Email Routing, Missing Emails, SPAM)
- Onsite installations, repairs and general troubleshooting (Network loops, unplugged cables, power outages)
- Liaise with wholesalers (Connectivity, Software licences, Resellers)
- Maintaining SIP phone systems over WAN (Cisco, Yealink)
- Setup and maintain customer internet (Radius based PPPoE, Cisco, Unifi, VLAN’s)
- Maintain local networks (Simple, VLAN, Guest Wifi)
- Setup Dell hardware (Laptops, Desktops, Servers, Switches, Projectors)
- Diagnose and repair hardware (Software debugging, replacing internal parts, Screen replacement, upgrades, Soldering DC jacks, etc)
- Testing potential systems/software
- Development of software tools (Information systems, automation tools, phone provisioning scripts)